Questions about the portal.
The common ones below. Anything else — reach a person.
- How do I sign in?
- The portal is passwordless. Enter your email on the sign-in page and we send a one-time link. Open it on the same device and browser you requested it from and you're in. Links expire after a short window — request a fresh one if it lapses.
- When do collection boxes arrive?
- Your drive is active the moment you sign up — there's no approval step. We deliver branded collection boxes and printed materials to your address before the drive opens on November 1. Your dashboard shows the delivery date as soon as it's scheduled.
- How does pickup work?
- Near the end of the season, our team schedules a pickup from your address. You'll see the date on your dashboard — just make sure the boxes are accessible that day.
- Can I change my organization's details?
- Yes — all of it, from Settings: your name and phone, plus your organization's name, address, county, and team size. Changes save immediately.
- What materials are available?
- Your Materials page has a printable collection-box label and a copyable kickoff email, both personalized with your organization name. More — posters and thank-you notes — are on the way.
Still need a hand?
Looking for your drive? Back to your dashboard.